Job Information
Ryder System Warehouse Lead Customer Service Representative - Day Shift - $21-25/hour in NAPERVILLE, Illinois
Position Description
Our team is growing!
Ryder is hiring a Customer Service Representative Team Lead
in Naperville, IL!
Under the responsibility of the Logistics Supervisor, the Warehouse Team Leader assists in ensuring customer requirements are performed effectively and efficiently. The incumbent provides guidance and instruction to the members of a team for the purpose of achieving a key result. The incumbent also performs warehouse functions, which may include loading, picking, packing, shipping, receiving, forklift operation, and, cycle counting.
About the position:
Consistent pay : $21 - $25/hour based on experience
Schedule: Monday-Friday 8am-4:30pm
Requirements:
2 previous years of lead/supervisory experience
5 years of previous customer service experience
1 year of previous warehouse/logistics background
Strong clerical and computer skills
Strong verbal and written communication skills
Previous billing experience is preferred, but not required
Advanced excel knowledge is preferred, but not required
Resposibilities:
Primary customer interface
System order processing (computer skills required, experience with a WMS or ERP system a huge plus)
Freight scheduling (interacting with carriers and customers)
Help support daily huddles
Help train new CSRs
Other requirements:
Must be able to pass a criminal background check and drug test.
Attach resume for quickest response
Apply Now!
Why Ryder?
Direct Hire-Weekly Pay-Direct Deposit available!
Strong Safety culture, including safe and reliable equipment, paid training
Stability and growth opportunities
Forbes’ 2019 list of the “World’s Best Employers”
Requirements
High school diploma or equivalent preferred
One (1) year or more powered industrial truck experience preferred
One (1) year or more previous experience as Team Lead preferred
One (1) year or more Microsoft Office (Excel, Outlook, PowerPoint, Word, etc.) preferred
One (1) year or more previous warehouse experience preferred
Knowledge and/or experience with an RF scanner advanced required
Valid forklift operator's license certified
Strong verbal and written communication skills
Effective leadership skills
Possesses flexibility to work in a fast paced, dynamic environment
Ability to work independently and as a member of a team
Performs work independently with minimal supervision
Excellent organizational skills
Performs work independently with minimal supervision
Proactively approaches responsibilities
Maintains composure under pressure
Working using health and safety methods
Bilingual (For Québec locations only)
Knowledge or and experience with an RF scanner advanced required
Responsibilities
Lead and ensure continuous improvement efforts for optimal efficiency of the operations.
Perform warehouse function, which may include loading, picking, packing, shipping, receiving, forklift operation, and, cycle counting.
Allocate resources and organize and distribute daily work duties to members to ensure optimal shift/team operational logistics.
Inspire and guide team members towards improved Key Performance Indicator (KPI’s) using the appropriate leadership styles and methods.
Assist in proving appropriate orientation for employees and give them the necessary information, technology and tools to perform their jobs.
Assist with promoting health and safety working methods within the warehouse.
Deal with day to day paperwork in a warehouse environment (i.e. picking sheets, returns, bills of lading, etc.).
Complete and submit daily reports and propose action plans to enhance operations effectiveness and service levels.
Performs other duties as assigned.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Locations US-IL-NAPERVILLE
Posted Date 1 week ago (8/5/2022 2:29 PM)
Requisition 2022-125223
Category Logistics/Distribution/Transportation Management
Employment Type Regular - Full Time (4)
Travel Requirements 0-10%
Position Code 1000258